WELCOME TO CUSTOMER SUPPORT

Providing peace of mind through industry-leading technical support packages, remote monitoring of equipment and a preventative maintenance service that prevents major problems before they arise, we ensure maximum levels of performance and stocks at all times. On call when you need us – with a fast and effective service.

Log a support ticket by sending an email to the address below:

SUPPORTING YOU AND YOUR BUSINESS

Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading maintenance and repairs under our tailored aftersales, service and supports contracts for your hardware and software.

Average fix time

We want to reduce the time it takes between you logging a call and the time your machine is fixed. Our average fix time, including remote fixes, is 3hr 56 minutes.

Remote fixing

A call fixed remotely by the hardware screening team without a field visit needed. This means the fault is resolved more quickly and with the least disruption.

Fleet size

We have over 3500 print / copier machines in the field which are maintained and monitored by our highly skilled engineers and expert support team.

Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware and software solution to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.

“They provide great service and deliver on their promises. The team on our account are highly knowledgeable and have delivered huge amounts of value.”

“They provide a great service to ourselves. A good company to deal with and support has been A*”

“Have always been impressed with the professionalism and service we receive. Jon (sales) has been instrumental in helping us find the right solutions for our business to grow.”

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